BUDDY BIKES | ORDERING & SHIPPING | ACCESSORIES | ADAPTIVE ACCESSORIES | FUNDING OPTIONS

SHIPPING, HANDLING & SALES TAX or IMPORT DUTY TAXES are additional.

*Shipping Information: It is our policy to ship our bikes to bike shops so a professional can complete the assembly of your Buddy Bike. Buddy Bikes that are not assembled by a professional at a bike shop will not be covered by the one-year limited warranty. Please provide the name, address and phone number of your local bike shop when placing your order. In stock orders will be shipped by the next business day. Please allow up to 10 days for delivery. Bikes ship from Chino, CA by freight/truck.

Refunds & Returns Policy: Full refunds are provided if orders are cancelled prior to shipping. Once a Buddy Bike has shipped, all sales are final. There are no returns or refunds. Buddy Bike has a one-year limited warranty on parts and will repair or replace parts damaged in shipping.

Tracking Your Order Most domestic Buddy Bike orders can be tracked at www.track-trace.com. Enter your tracking number or Buddy Bike order number into the DBSchenker field.

Buddy Bike Limited Warranty

Shipping: It is the policy of Buddy Bike, LLC to ship Buddy Bikes directly to a bike shop. When shipping internationally we may make an exception and will ship to a local airport. The customer will need to claim the Buddy Bike at customs and SELF CLEAR. This may provide a savings in brokerage and duty tax fees. We require that customers take their Buddy Bikes to a professional bike shop for assembly. Buddy Bikes that are not assembled by a professional at a bike shop will not be covered by the limited warranty. All funds are in USD. These prices are subject to change.

Customs and Duty Taxes: Check with your customs office to verify your duty tax rate. Buddy Bikes are manufactured and partially assembled in China. Some countries have very high import tax rates if the point of origin is China.

Tax Exemptions: Check with your customs office to verify if there are tax exemptions or reductions when importing products for a child with a disability.

US Military Overseas: The Buddy Bike is an oversize item and can't be shipped to most APO/FPO addresses. We have shipped a Buddy Bike to US Air Force base in Germany and using AE Form 550-175A the family received the Buddy Bike duty tax free. (Per http://www.hqusareur.army.mil/opm/custom1.htm.) Check with your military customs office to see if there are duty free programs and forms for your base. Please share any information with me at shelley@buddybike.com.

United Kingdom Customers:  You may be able to receive your Buddy Bike duty and VAT tax free! CLICK HERE for a step-by-step guide. This information is provided by a customer. The customer nor Buddy Bike can guarantee that you will qualify for receiving the tax exemption. This information is provided for reference only.  STEP-BY-STEP GUIDE

Wheels for Wellbeing has published a guide for funding a bicycle for people with disabilities. FUNDING YOUR CYCLE GUIDE UK

Broker for Canadian Dealers: For our Canadian dealers, we suggest this broker A.D. Rutherford & Co., Ltd., www.adrutherford.com. You can contact Bryan Bisson at 204.633.7207 to set up an account. They can handle brokerage to all parts of Canada.

Currency Converter: Use this currency converter to calculate bike costs in your currency.

All sales are final. All amounts are in USD. Prices are subject to change without notice.
All Buddy Bike specifications are subject to change without notice. Buddy Bike Limited Warranty

BUDDY BIKES | ORDERING & SHIPPING | ACCESSORIES | ADAPTIVE ACCESSORIES | FUNDING OPTIONS

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